Booking decisions happen at 10pm on a phone. CLETUS answers amenity, rate, and availability questions on your website and phone around the clock — so guests book with you, not the hotel next door.
14-day free trial · No credit card · From $29.95/mo
CLETUS is trained on your specific hotel. Here's the kind of hotels-specific questions it handles on chat and phone — 24/7.
The majority of leisure-travel shopping happens between 8pm and midnight. Front desks are thin or closed. CLETUS answers rate, amenity, and availability questions instantly — and hands hot leads to your booking engine with context pre-filled.
Every front desk knows the pattern: check-in time, WiFi password, pool hours, parking, pet policy, breakfast, distance to the airport — the same 15 questions all day. CLETUS Voice handles them on the phone so your team can focus on the guests standing in the lobby.
OTAs skim 15-25% of every booking. Direct bookings are worth protecting. CLETUS helps convert website visitors into direct bookings — answering their questions instantly so they don't bail out to Expedia or Booking.com.
How This Plays Out
Imagine a typical 80-room independent hotel. About 120 calls per week during shoulder season, 200+ in peak. 40% of those calls are rate and availability questions, 30% are amenity questions, 20% are booked-guest questions (WiFi, breakfast, check-in), and 10% are genuinely urgent. CLETUS handles the first 90% on chat and phone and routes only the urgent 10% to the front desk manager.
Hotels get heavy volume on both web chat (evening shoppers) and phone (booked guests + phone-first travelers). The bundle gives you both channels in one dashboard. Higher-volume properties (100+ rooms, 500+ calls/mo) should consider Bundle Pro at $139.95/mo.
Bundle Basic — $69.95/mo
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Comparing options?
Looking at Intercom for hospitality? Independent hotels rarely need enterprise feature depth — and rarely want to pay $74-153+/mo per seat for it.
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