Every missed call when the AC dies in July is a customer who called your competitor next. CLETUS answers 24/7, routes real emergencies to your dispatcher, and captures quote requests so your sales team wakes up to a full pipeline.
14-day free trial · No credit card · From $29.95/mo
CLETUS is trained on your specific HVAC company. Here's the kind of hvac companies-specific questions it handles on chat and phone — 24/7.
At 2am in January when someone's heat dies, they're calling everyone until someone picks up. CLETUS recognizes the emergency, transfers to your on-call dispatcher instantly, and logs everything. The other 90% of after-hours calls (non-urgent inquiries) get handled without waking anyone up.
HVAC replacement is a considered purchase. Homeowners shop at night, comparing three or four companies. CLETUS answers their questions about service area, pricing ranges, brands you work on, and financing — and books them into your estimate calendar before they call the next company on the list.
Your dispatcher or CSR fields the same questions all day: service area, pricing, warranty, 'do you do X'. CLETUS handles the routine questions so your team can focus on scheduling, dispatch, and real customer issues.
How This Plays Out
Imagine a typical residential HVAC company — 8 trucks, 200-400 calls per week in summer peak. In July, 15-20% of those are after-hours. Maybe 3-5% are true emergencies; the rest are tomorrow-morning-call-backs. CLETUS handles the 95% that don't require waking up dispatch, and makes sure the 5% that do get through immediately. Your team wakes up to a clean list of morning service calls and estimate requests.
HVAC is phone-first — most homeowners call when the AC dies. Voice Basic covers standard volumes; HVAC companies with 500+ calls/month should step up to Voice Pro at $99.95/mo for higher capacity and emergency detection.
Voice Basic — $49.95/mo
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Comparing options?
HVAC emergency calls don't wait. Compare Smith.ai's human-receptionist pricing ($97-700+/mo plus per-call) to flat-rate AI at $49.95/mo that picks up on the first ring.
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